Legals

Legal Statement

The Packhouse Ltd, Hewett's Kilns, Tongham Road, Runfold, Farnham, Surey GU10 1PJ. The Packhouse is the trading name for The Packhouse Ltd, registered in England & Wales, Company Number 4677781. Registered VAT Number is GB812564246.

The Packhouse total liability for any claim, howsoever, arising shall not exceed the price of the goods supplied by The Packhouse to the customer, together with any postage costs incurred. The Packhouse cannot accept liability for a failure to comply with specific instructions on this website.

Payment options

We accept the following debit and credit cards at The Packhouse:

Switch, Maestro, Delta, Visa, Mastercard, American Express.

Gift vouchers

The Packhouse gift vouchers are the ideal gift for any occasion. Available in denominations of £25 and £50, they can be used at face value, in exchange for products and services purchased instore from The Packhouse store.

Gift vouchers can only be purchased instore. Gift vouchers can be sent to the gift recipient (delivery cost £4.95) but a signature will be required on receipt. All invoices will be posted separately to the address of the purchaser.

There is no expiry date on gift vouchers. Please note goods purchased must exceed or match the value of the item/items purchased as no change or credit can be given.

Customer Orders

If we order items on your behalf we will take full payment in advance, to avoid being left with unwanted stock. If you subsequently cancel the order then we are not entitled to refund your payment.

VAT Information

Where applicable, prices referred to on our website are shown in pounds sterling and are inclusive of VAT at the prevailing rate.

All second-hand and antique items are VAT exempt.

Delivery and Returns

We offer our customers a delivery service to all our customers. As standard our couriers will deliver the item to the inside entrance of your home. For an additional charge they will deliver to the exact position within your home. Please call and we will advise of specific costs depending on destination. 

Goods may be returned within 7 days for a refund when accompanied by the original receipt, with the original packaging and in the same condition as when they left The Packhouse. This excludes clothes, jewellery, upholstered items and furniture. These items may not be returned once delivered or collected, unless such goods are faulty and such fault has not been notified to the customer prior to delivery or collection; or where the goods do not meet their description. This does not affect your statutory rights.

As standard our couriers will deliver the item to the inside entrance of your home. For an additional charge they will deliver to the exact position within your home. Please call for specific costs.

Measurements

It is the responsibility of the customer to ensure that furniture purchased will pass through access routes with ease. Please make sure that you have taken into account any awkward turns, and restricted hallways or stairs. Product measurements are clearly displayed on the website. 

Data Collection

When you register with us, we ask for information such as your name, email address and contact details. We may from time to time use this information to update you by post or email about our latest offeres, products, services and web developments. If you would rather not receive this information please send an email to unsubscribe@packhouse.com. Please ensure that you notify us of your preference for each email address account given to us.